What if I don't pay on time?
Failure to pay within the time frame specified can result in late payment charges and possibly deposits to secure the account. Customers with past due balances who fail to make an effort to pay may be disconnected. Customers may then be subject to paying the full amount, late charges and a reconnection fee. If you have a long distance bill in dispute, your local telephone service cannot be disconnect if your are current on your local charges.
How is the due date determined?
The Missouri Public Service Commission requires residential customers have a due date that is 21 calendar days after the bill mailing date. Business customers have a due date 10 calendar days after the bill mailing date.
Is help available for paying my telephone bill?
Residential customers with a financial need and who meet eligibility requirements may qualify for assistance programs including the Link-Up and Lifeline programs.
Link-up is designed to provide a reduction of a telephone company's connection charges and/or a deferred payment plan for service connection charges.
Lifeline is a program designed to offer a monthly discount on a customer's local telephone bill.
Please contact your local phone company for more information.
