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Consumer Corner

How Your Bill is Organized

A bill is typically organized into these general categories:

Return Page: Provides total charges, a return window address, and is to be included when mailing your payment.

Bill Summary Page: Gives the current account status, past-due amounts, current charges and the payment due date. Includes charges for other companies, such as a long-distance carrier.

Detail of Charges: Breaks down charges into such specific categories as local line charges, specific taxes and fees (such as gross receipts tax, 911 service), and services provided by the local phone company (such as Caller ID, Call Forwarding).

Other Charges and Credits: Accompanies detail of charges and can include such items as itemized long distance calls during the billing period, company's charges, bill messages and other information.

Back to How Do I Read My Phone Bill?

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